The Eticket Kiosk

This is NOT a complicated machine! It is not evil. It is not trying to take over the world, or even our jobs.

The first thing you will see is a flashing arrow with the words.... SCAN YOUR ID OR CREDIT CARD HERE! (this is for identification only you will not be charged).

Some reactions to this:

1. Stand there and stare blankly at the machine. (It can not read your mind) I wonder how long they would just stare if I didn't go help them.

2. Just assume that it is too complicated and say, "Oh I can't do that!"

3. Refuse to use it or go near it. "I hate those things!" "Why can't I get checked in by a real person!?"

Jen: "That's Ok sir I will use the eticket machine for you." "May I see your ID please."

Pax: Pulling out his ID and complaining, "I don't know why you make me use this, why can't a real person check me in?"

Jen: "I am a real person, I am standing beside you, and I am doing all the button pushing, the only thing you did was show me your ID, which is what you would have done had I been behind the counter."

You can look at a seat map and change your own seat. Make sure your frequent flyer miles are in your reservation, and print a receipt.

4. Stare at the machine for a while, then try to stuff your itinerary papers into the place where the boarding passes come out. That one cracks me up every time, and yes it has happened more than once.

5. Just touch the screen apparently at random, then stare at it until an agent comes to help you and starts the thing over.

Believe me I understand, first time flyers, or if you haven't traveled in a long time, but I have seen this kind of thing from people who are frequent flyers.

Have a nice flight! (And learn to use the damn machine!)

Why are people stupid?

Number One Stupid person of the month!

Jeff comes up to the ticket counter at 6am, says "Yes I need to get on this flight."

Jen: "Ok sir what is your last name?"

Jeff: "Smith"

Jen: "I don't show you booked on the flight do you have a ticket?"

Jeff: "No I came in last night, I got on the wrong plane and ended up here." (Handing me a boarding pass that showed he should have been on a flight to Philladelphia.)

Jen: (Looks up passenger record... nothing is documented about him being on the wrong flight.) "Sir did you inform anyone last night that you ended up in the wrong city?"

Jeff: "No after the flight there was no one here."

Jen: "There was an agent as you got off the plane, and agents at baggage claim, you did not tell anyone."

Jeff: "No they were busy working."

Jen:" You didn't call anyone?"

Jeff: "I called and changed my reservation."

(After more questions and searching I found out he called his connecting airline and changed a flight from Philladelphia to Hartford.)

Jen: "Sir our flight does not go to Philly, and you don't have a ticket."

Jeff: "I don't see what is so complicated about it." "After I spent the night in this airport you can't help me?"

Sometimes in hub cities they do board two flights at the same time and when you go outside the agent directs you to the correct flight. So ok, the dumbass can't follow directions, but he also did not listen to the flight attendant announcing the arriving city. Plus on top of all that, I noticed that he missed an earlier flight he was supposed to be on the day before.

Jeff: "What state is this?"

This is a 25 year old.... (not an old confused half deaf person)... in which case I would have understood.

After he and his boss, (who apparently has no idea that he has a dumbass working for him) made several phone calls to customer service, he was put on another airline that would get him to Philly.